1. Introduction

When you plan a trip with us, you share important personal details such as your name, contact information, and travel preferences. We respect this trust and are committed to keeping your information secure and using it only for legitimate travel-related purposes.

By using our website or confirming a booking with Arabian Adventures, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect information to help us plan your trip, communicate clearly, and provide a smooth travel experience.

2.1 Information You Provide Directly

You may provide us with information when you:

• Fill out a booking or enquiry form on our website
• Contact us via email, phone, or WhatsApp
• Subscribe to our newsletter or request offers
• Share documents for visa assistance or travel arrangements

This may include:

• Full name, email address, phone/WhatsApp number, country of residence
• Passport details and date of birth (when required for bookings or visa processing)
• Travel preferences, budget, dates, destinations, and special requirements
• Payment-related information (only to the extent needed for processing payments through secure channels)

2.2 Information Collected Automatically

When you visit our website, certain information may be collected automatically:

• IP address and approximate location
• Device and browser type
• Pages visited and time spent on the site
• Referring website or ads (if any)

This helps us understand how visitors use our site and improve our content and services.

2.3 Information from Third Parties

In some cases, we may receive information from:

• Travel agents or partners who share your details with us to complete a booking
• Payment gateways confirming payment status (we do not store full card details)
• Local suppliers (such as hotels or tour operators) regarding your on-trip preferences or feedback

3. How We Use Your Information

We use your information only for purposes connected to your travel planning, booking, and experience, including to:

• Respond to enquiries and prepare customized itineraries and quotes
• Confirm bookings with hotels, airlines, transport providers, and local partners
• Provide visa assistance where applicable
• Send booking confirmations, vouchers, invoices, and important trip updates
• Communicate via email, phone, or WhatsApp regarding your trip
• Improve our services, website experience, and customer support
• Send occasional marketing communications if you have opted in (you can unsubscribe at any time)
• Comply with legal obligations, accounting, and record-keeping requirements

4. Information Sharing and Disclosure

We do not sell your personal data. We share your information only when necessary for providing our services or when required by law.

4.1 Travel Partners & Service Providers

To arrange your trip, we may share relevant information with:

• Hotels and accommodation providers
• Airlines, cruise companies, and transport providers
• Local tour operators, guides, and activity providers
• Visa and insurance service partners (where applicable)

We share only the minimum information needed to confirm and operate your booking.

4.2 Payment Processors

When you pay online or via payment link, your payment may be processed by a secure third-party provider. We do not store your full card details on our systems; we only receive confirmation of payment status.

4.3 Legal Requirements

We may disclose your information if we believe it is reasonably necessary to:

• Comply with applicable laws, regulations, or legal processes
• Respond to lawful requests from authorities
• Protect our rights, property, or safety, or that of our clients and partners

5. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

• Remember your basic preferences (such as language or region)
• Understand how visitors use our site and which pages are most popular
• Improve loading speed, layout, and user experience

You can control or disable cookies through your browser settings. However, some features of the site may not function correctly if certain cookies are disabled.

6. Data Security

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

• We use secure channels and encryption (such as SSL) where appropriate.
• Access to personal data is limited to staff and partners who need it to perform their duties.
• We encourage the use of strong passwords and safe sharing practices when communicating sensitive information.

While we strive to protect your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We keep your personal information only for as long as necessary to:

• Provide the travel services you have requested
• Comply with legal, tax, and regulatory requirements
• Resolve disputes and enforce our agreements

Booking records and related documents may be retained for a reasonable period, as required by law and good business practice.

8. Your Rights and Choices

Depending on your country or region, you may have certain rights regarding your personal information, such as:

• The right to request access to the personal data we hold about you
• The right to correct or update inaccurate or incomplete information
• The right to request deletion of your data, where legally permissible
• The right to object to or restrict certain types of processing
• The right to withdraw consent for marketing communications at any time

To exercise any of these rights, you can contact us using the details provided in the “Contact Us” section below. We may need to verify your identity before processing certain requests.

9. Children’s Privacy

Our services are primarily intended for adults planning travel. We may collect limited information about children (such as names, ages, and passport details) only for the purpose of arranging family travel bookings, and this information is provided by parents or legal guardians.

We do not knowingly request or store personal information directly from children without parental consent.

10. International Data Transfers

As we work with partners and service providers in multiple countries, your information may be transferred and processed outside your country of residence, including in countries that may have different data protection laws.

We take reasonable steps to ensure that your information is handled securely and in accordance with this Privacy Policy, regardless of where it is processed.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices.

Any updated version will be posted on this page with a revised “Effective Date”. We encourage you to review this page periodically to stay informed about how we protect your information.